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When Shannan Piatt hired a company to move her family from Frederick to the West Virginia-Pennsylvania border, she says she had no idea the move would turn out to be what she calls an eight-month nightmare.
Their motto is Movers who care, these people did not care, she said. Over half of
The moving company, Two Men and a Truck, based out of Rockville, denies Piatt s claim that many of her belongings were scratched, dented or destroyed, and that the family s 60-inch TV and other items were lost.
Two Men and a Truck owners say they are committed to exceeding customer expectations and, while they admit some mistakes were made, told 7 On Your Side:
With a 96-percent customer referral rate, our company is committed to exceeding customers expectations. After due diligence, we have addressed each of Ms.Piatt s claims and have compensated her. We have offered her a settlement at full replacement value in all instances where our company may hold some liability. We feel we have made every effort to offer a resolution in accordance with the contract and our commitment to customer service.
This move, at a price tag of just over $10,000, was paid by Piatt s husband s new employer in West Virginia. Two Men and a Truck assessed the damages and offered the family a settlement of just over $2,000.
Piatt said, $2,000 is not making good. That barely covers the missing stuff.
Piatt had a contract with Two Men and a Truck and, because of that, wants to go to arbitration.
If you re thinking of moving, the Better Business Bureau says you should never hire a mover without a contract outlining the terms of the move, including a detailed list of all your belongings and their condition. Make absolutely sure you understand what is and is not covered by insurance.